Production Print Analyst
Are you looking for an opportunity to lead production print solutions and elevate customer success? Join us as a Production Print Analyst, where you'll drive innovation, streamline workflows, and build lasting client relationships.
About this Role:
The Production Print Analyst will play a key role in driving customer satisfaction and ensuring the success of the Production Print program in the Columbus market. This role supports pre- and post-sales activities by providing technical expertise on production print equipment, managing installations, conducting customer training, and improving internal processes for the program. This individual serves as a resource for internal teams and customers, facilitating communication between sales, service, and customers to ensure smooth transitions and overall satisfaction.
- Drive customer satisfaction and program success by maintaining strong communication with key stakeholders on customer projects and serving as a liaison between the sales and service teams
- Provide pre-sales support, including preparing demonstrations and samples for customers, performing workflow testing and configuration, and preparing collateral and campaign materials
- Provide post-sales support, including conducting site surveys, managing installations and workflow set up, customer training, and ensuring smooth transitions from sales to service
- Serve as the subject matter expert on production print software and workflow to be able to contribute in technical presentations and training and troubleshoot issues as needed
- Perform Fiery configuration, server management, and color profiling on production print devices
- Collaborate with sales and service to address customer issues and ensure continuous improvement in workflows
- Prioritize and manage multiple projects simultaneously
- Work closely with vendors and manufacturers to stay up to date on equipment information and maintain effective workflow designs and integration strategies with client input
- Build and maintain positive relationships with clients, serving as a resource for inquiries and concerns
- Conduct regular customer check-ins and proactively share relevant equipment information
- Maintain customer communication records to ensure effective follow-up and customer support
- Build and enhance processes to improve internal workflows, better support customers, and facilitate the program's future growth and expansion
- Continually work to improve product and industry knowledge through research, training, and manufacturer updates to support all aspects of production
- Assist with other pre- and post-sales duties as needed
Requirements & Qualifications
- Excellent verbal and written communication skills
- Strong technical, analytical, and problem-solving abilities
- Ability to take initiative with a strong sense of ownership over work
- Ability to manage and prioritize multiple projects in a fast-paced environment
- Strong organizational and time management skills
- Highly customer-focused with the ability to build and maintain strong client relationships
- Detail-oriented and systematic with a strong focus on quality and process improvement
- Collaborative team player with a strong desire to share knowledge and contribute to team success
- Self-motivated, flexible, and take initiative
- Prioritize customer service and client satisfaction
- Proven success in project management
- Experience supporting a team and in collaborative roles
- Certifications in relevant software or applications (Fiery, G7, etc.) is preferred
- Previous production print experience is preferred
- Experience working with print server applications and graphic design software is preferred
Why Join Our Team of Employee Owners?
We are owned 100% by our employees at PERRY proTECH. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.) When you join our team of employee owners you get these advantages:
- You’ll work with people who have a stake in your being successful.
- You won’t pay for the company stock that is added to your retirement savings. It’s a contribution, not a match.
- You’ll work for a company that’s stable. We became employee owned to secure our business for many years into the future.
We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success.
You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer.
